Laptops are particularly challenging to manage because when a person loses their laptop, critical company information can be compromised. Additionally, laptops are often offline and cannot have an update sent to it in the middle of the night. Managing a desktop involves ensuring the operating systems, applications, and anti-virus are kept up to date. Managing a desktop or laptop internally can be challenging at best.

 

Centrivity's approach to managing these challenges is through the use of tools to update, monitor, and audit systems. It is important to know whether or not you are exceeding your licensing for desktop software. It is also important to know whether you are using the proper licensing for a piece of software. "Shareware" and "freeware" are often locked into terms and conditions that prevent the software from being used in a commercial or government environment without a purchased license. Centrivity lowers that risk by auditing and tracking licenses.

 

Software is not the only consideration when managing a desktop; the hardware is critical. Centrivity has experience with wide range of hardware that includes HP, Dell, IBM, and Mac. Managing the hardware relationships, the service agreements, and maintenance calls can be a job in itself. Centrivity's experienced staff is available 24/7/365 to support the desktops because we know that many people work as hard as we do.

 

Centrivity utilizes proven processes that are modeled after the Information Technology Infrastructure Library (ITIL) v3. To guarantee that we follow the processes and provide the best service available, we have put Service Level Agreements in place with great detail and standards that are higher than the industry average.

 

Centrivity's knowledge, experience, and industry recognition by certification ensure our customers the best available support, 24/7/365, at every level.